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LOOK WHAT FOLKS ARE SAYING ABOUT US!


Linda Levy
Customer Service Call Center Manager


CUSTOMER SERVICE
 

Shopping.com Customer - (1-31-08)

Excellent products and excellent service. 5 out of 5 Stars


Shopping.com Customer - (1-14-08)

The absolute best of all on-line companies!! 5 out of 5 Stars


Shopping.com Customer - (1-10-08)

I was very pleased with the produce I purchased and it arrived exactly when it was supposed to, thank you!
Rated 5 out of 5 Stars


Shopping.com Customer - (1-9-08)

They had exactly what I wanted at a better price then other companys I have dealt with in the past, and it showed up SOONER than I was told. Rated 5 out of 5 Stars


Shopping.com Customer - (12-30-07)

Product was received in a timely manner, especially considering it was the height of the Christmas shipping season.

Rated 5 out of 5 Stars


Shopping.com Customer - (12-30-07)

Order received surprisingly quickly. Ordering from Tinderbox is always a pleasure. Rated 5 out of 5 Stars


Shopping.com Customer - (12-16-07)

Very pleasant fast transaction. Their prices were below other merchants on the internet and their shipping and processing is very timely. Rated 5 out of 5 Stars


Shopping.com Customer - (12-16-07)

Tinderbox had the items I was looking for at a good price. I received them promptly in the mail. I am very satisfied with my purchase from Tinderbox. Rated 5 out of 5 Stars


Shopping.com Customer - (11-30-07)

Amazingly fast shipping. Excellent sampler pricing. Great packaging. Went to the top of my list. Rated 5 out of 5 Stars


Shopping.com Customer - (9-17-07)

Excellent merchant! Excellent selection & prices!! Will definitly buy from again!!! Rated 5 out of 5 Stars


Shopping.com Customer - (9-10-07)

I placed my order and could not believe how fast I received my order. Although due to my fault, after my phone call, I failed to see that part of my order was not available at time of shipment. So I wanted to see out of curiousity, how tracking worked and it worked excellent! TinderBox sent me 7" premium cigars that I did not order, at NO CHARGE..

Rated 5 out of 5 Stars


Shopping.com Customer - (8-11-07)

great prices! and efficient speedy service. products arrived fast and nicely packed to protect the product and also make for a beautiful presentation when you opened the box. i would recommend them to friends enthusiastically

Rated 5 out of 5 Stars


Shopping.com Customer - (8-3-07)

The selection choices and descriptions on the Web site are very well described, and well-organized. I received my products earlier than originally notified. The quality of the products, pricing, and simplicity of searching and purchasing my order were excellent. I will definitely shop from Tinder Box online again. Rated 5 out of 5 Stars


Shopping.com Customer - (8-2-07)

The customer friendly service, using their web, and finding unique smokes will fill several of my humidors with Tinderbox cigars. A customer focused company to deal with. A pleasure to do business with.
Rated 5 out of 5 Stars


Shopping.com Shopper - (8-2-07)

Excellent prices and great delivery. I am happy to have done business with Tinderbox.com and will buy from them again in the future. Rated 5 out of 5 Stars


Gary M. of Maryland – (2-21-07)
Hello...package arrived on time with an unexpected gift of 3 Tinderbox bonus cigars. Many thanks!



Donna P. of Virginia – (2-23-07)

Thanks for following up on this for me Linda. You are so kind to put your time and efforts into finding a solution to this problem for us. We really appreciate your help. Look forward to hearing back from you soon. Take care.


Jeff G. of Pennsylvania – (3-15-07)
Linda - The hygrometer arrived and it’s perfect. And, thank you. Definitely by far the best customer support I’ve ever encountered (and you can quote me on that).



Bruce O of Chicago, Illinois – (3-26-07)

My order just arrived and I am delighted that you are using the all natural peanuts! Good for you.



Eric W. of Texas – (4-4-07)

HEY LINDA, THANKS FOR HAVING TONY CALL ME.  I LEARNED SOMETHING TODAY, AND HAVE PASSED IT ON TO MY OTHER CIGAR CRONIES.  MY EXPERIENCE WITH TINDER BOX HAS BEEN A SUCCESSFUL ONE.  TELL EVERYONE THERE TO KEEP UP THE GOOD WORK.  THANKS AGAIN.



Jim M. of Massachusetts– (4-9-07)

Linda - Thanks for taking care of that so promptly. Good customer service sets a lot of places apart. Of course, it doesn't hurt that you have a great selection and very good pricing. I had the pleasure of talking to Tony Rivera when I ordered some Fuentes and a sampler. I will go back to you folks again and "talk you up" to my smoking buddies. Thanks again.


DAB of Massachusetts– (4-27-07)
Hello all,
Bought a bunch of stuff at tinderbox.com including a few $7.00 torch lighters to give to clients. Long story short the lighters had some problems. Called and spoke to Linda in customer service; she could not have been nicer. Apologized for the problem and sent out BETTER replacement lighters. I received the shipping confirmation within minutes. I'm very impressed with this retailer, prices are good and they are conscientious and friendly to deal with.
DAB